I am not receiving my monthly player account statement?
The statement could possibly be going to your junk mail or spam. The sender of the email will be [email protected] and you may need to add it to your safe senders list. The subject of the email will include Black Hills Rapids Statement. These statements are sent to the email address associated with the registration or any other email address provided to the Player Account Manager. If you need to change your email address please contact the Player Account Manager so you continue to receive your player account statement.
What do the positive and negative account balances mean on my Player Account statement?
If you have a negative balance on your Player Account statement it indicates you do not owe anything. If you have a positive balance on this statement you will need to submit payment.
How are Club/Team fundraiser credits posted?
BHRSC strictly follows IRS regulations regarding fundraising for non-profit organizations.
Fundraisers credits are posted when all money is collected for the entire BHRSC for the event. This could sometimes be a month or longer after the event is completed. This must be done in order to properly determine the profit and how much will be given to each team/player.
How are rebates from grocery cards and Shop With Scrips handled?
Grocery card and Shop With Scrips rebates are posted at the family level. When these credits are received they will be posted against the oldest charge on the combined family account.
Safeway Gift Card rebates are posted monthly for the cards listed on the invoice provided by Safeway. These credits are typically received 6-8 weeks after you reload the card. For instance, a reload done on August 10 may not appear on your Player Account until November.
FTC Gift Cards transactions are posted monthly. Your Player Account statement will show the charge for the card purchase when we receive it from FTC and a credit for payment you as the member have given to us. The difference between these two amounts is your rebate.
Shop With Scrip rebates are received from their corporation weekly for the previous week. The physical plastic cards rebates are posted separately than the eCard rebates due to how the funds are received from the company.
How are tournament and coaches expenses charged?
For Preselect Teams: Tournament/event fees and coach expenses are charged based on the 60 day commitment policy and information provided to us by your coach or team Manger. If you see a tournament charge or coach expense it is because your team manager or coach provided us your name for that fee. Please email Player Accounts if you believe something is incorrect and we will research it further.
For Select Teams: Tournament/event fees and coach expenses are charged based on policy and the 60 day commitment signed at the start of the season. All players on the team roster will be charged the tournament/event fee. Players who actually travel to the event, or did not give proper 60 day notice they will not attend that particular event, will be charged for coach expenses. The team the commitment letter was intended for the entire roster year. Even if your player has decided to not continue participating they will be charged tournament fees but not coach expenses.
Why are indoor gym rent fees and referee fees being charged?
The indoor gym fees and referee fees vary greatly from team to team. It is difficult to estimate these costs a year in advance to include them in player registration fees. By passing these fees onto members separately it also helps to spread out the cost of participating through out the year.